Privacy Policy

1. Introduction

Centrova Furniture ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us regarding our products and services.

2. Information We Collect

We may collect the following types of information:

• Contact Information — name, email address, phone number, and company name when you fill out a contact or inquiry form.
• Communication Data — messages, inquiries, and correspondence you send to us via email or WhatsApp.
• Usage Data — browser type, IP address, pages visited, and time spent on our website (collected automatically via analytics tools).
• Cookies — small data files stored on your browser to improve your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product inquiries and provide quotes
• Process and fulfill your orders
• Communicate updates about your order or our products
• Improve our website and user experience
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your experience. Cookies are used to remember your language preference (Indonesian or English) and to analyze website traffic. You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

5. Third-Party Services

We may use third-party services including:

• Google Analytics — to analyze website traffic and usage patterns.
• Google Maps — to display our location on the website.
• WhatsApp Business — for customer communication.

These third-party services have their own privacy policies. We encourage you to review them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Inquiry and order data is retained for a maximum of 5 years.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent at any time

To exercise these rights, please contact us at the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: